TERMS OF SERVICE

CRM Infusion LLC - ACCEPTANCE OF TERMS

Welcome to CRM Infusion LLC ("Company," "we," "us," or "our"). By accessing or using our website at www.crminfusion.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website.

This Website is intended for individuals who are at least eighteen (18) years old. By using the Website, you represent and warrant that you meet this requirement.

We reserve the right to update or modify these Terms at any time by posting the revised Terms on this page. The “Last Updated” date will reflect changes. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

USE OF WEBSITE

2.1 Permitted Use

You may use our Website for lawful purposes only and in accordance with these Terms. You agree not to use the Website:

  • In any way that violates applicable federal, state, local, or international law or regulation
  • To transmit unsolicited advertising or promotional material without prior written consent
  • To impersonate the Company, a Company employee, another user, or any other person or entity
  • To engage in conduct that restricts or inhibits anyone’s use of the Website
  • To upload or transmit viruses, malware, or malicious code
  • To attempt unauthorized access to any portion of the Website or connected systems

2.2 User Accounts

If you create an account or submit information through the Website, you agree to provide accurate and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

CONSULTING SERVICES

3.1 Separate Agreements

Professional services, including Salesforce implementation, configuration, optimization, fractional administration, integrations, or related consulting services, are governed exclusively by a separate written agreement such as a Master Services Agreement, Statement of Work, or Order Form.

These Website Terms apply only to Website use and do not govern professional services.

3.2 No Professional Relationship

Accessing or using this Website does not create a client-consultant relationship. No professional relationship exists unless a separate written agreement is executed.

 

PAYMENT TERMS (ONLINE PURCHASES VIA STRIPE CHECKOUT)
3.3 Scope of This Section

These Payment Terms apply to all fees and charges paid or payable by you when you purchase any products or services from CRM Infusion LLC (including without limitation audits, templates, workshops, digital content, and subscription or retainer services) through our Website or via any Stripe-powered checkout experience (collectively, “Online Services”). These Payment Terms supplement and form part of these Terms of Service and, where applicable, any separate written agreement between you and CRM Infusion LLC. In the event of a direct conflict between these Payment Terms and a separately executed Master Services Agreement, Statement of Work, or Order Form, the separately executed document will control with respect to the specific services described therein.

3.4 Fees, Pricing, and Taxes

(a) Fees. The applicable fees for the Online Services will be displayed to you at or before the point of purchase within Stripe Checkout or on the Website, and may vary based on the specific offering, tier, or subscription plan selected by you.
(b) Changes to Pricing. We may modify our pricing for Online Services prospectively at any time; however, any price changes will not apply retroactively to completed purchases and, for recurring subscriptions, will apply only after we provide you with prior notice in accordance with applicable law and these Terms.
(c) Taxes. Unless expressly stated otherwise, all fees are exclusive of any sales, use, value-added, goods and services, or similar taxes, levies, or duties that may be imposed by governmental authorities (collectively, “Taxes”). You are responsible for all applicable Taxes associated with your purchase, except for Taxes based on our net income, and such Taxes may be charged and collected by us or our payment processor at the time of purchase.

3.5 Payment Method and Authorization

(a) Payment Processor. We use Stripe, Inc. and its affiliates (collectively, “Stripe”) as our third-party payment processor to collect and process payments for Online Services. By submitting a payment through Stripe Checkout, you authorize Stripe to process your payment using the payment method you provide, subject to Stripe’s own terms and privacy policy.
(b) Accepted Payment Methods. We currently accept the payment methods displayed at checkout, which may include credit cards, debit cards, and other payment methods supported by Stripe from time to time.
(c) Authorization. By clicking “Pay,” “Subscribe,” “Complete Purchase,” or any similar button in Stripe Checkout, you (i) represent that you are authorized to use the selected payment method, (ii) authorize us and Stripe to charge the full amount of the transaction (including applicable Taxes) to that payment method, and (iii) agree to these Terms of Service, including these Payment Terms, and our Privacy Policy.

3.6 Subscriptions, Automatic Renewal, and Recurring Charges (If Applicable)

(a) Subscription Plans. Certain Online Services may be offered on a subscription or recurring basis (each, a “Subscription”), billed in advance on a monthly, annual, or other recurring interval, as disclosed at the time of purchase.
(b) Automatic Renewal. Unless otherwise stated in the applicable offer or prohibited by law, your Subscription will automatically renew at the end of each billing period for an additional period of equal length at the then-current rates, until you cancel in accordance with Section 3.4(c). By purchasing a Subscription, you authorize us and Stripe to automatically charge your payment method on file at the start of each renewal period for the applicable Subscription fees and Taxes.
(c) Cancellation by You. You may cancel a Subscription at any time, effective at the end of the then-current billing period, by following the cancellation instructions provided in your account, in your order confirmation, or by contacting us at the email provided below within the notice period (if any) specified at the time of purchase. You are responsible for ensuring that your cancellation request is received by us in sufficient time for us to process it before the next billing date.
(d) Effect of Cancellation. Cancellation of a Subscription will prevent future renewals and future charges but will not entitle you to a refund of fees already paid for the then-current or any prior billing period, except where required by applicable law. Upon cancellation, you may retain access to the applicable Online Services through the end of the current billing period, unless we terminate your access earlier pursuant to these Terms.

3.7 Refunds, Credits, and Chargebacks

(a) Non-Refundable Purchases. All fees and charges for Online Services are non-refundable and non-cancellable once charged, and there are no refunds or credits for partial periods, unused features, downgraded plans, or otherwise, except where required by applicable law.
(b) Discretionary Credits. We may, in our sole discretion, choose to provide a credit or other accommodation in certain circumstances; however, our provision of such accommodation in one instance does not entitle you to similar treatment in the future.
(c) Chargebacks and Disputes. You agree to first contact us at the email address listed in Section 11.8 (Contact Information) to attempt to resolve any billing dispute before initiating a chargeback or payment dispute with your bank or card issuer. If you initiate a chargeback without giving us an opportunity to resolve the issue, we reserve the right to suspend or terminate your access to the Online Services and to pursue any amounts owed, including any applicable chargeback fees, collection costs, and reasonable attorneys’ fees, to the maximum extent permitted by law. Any disputes relating to payments, refunds, or chargebacks for Online Services are also subject to the Governing Law and Dispute Resolution provisions of these Terms.
(d) Mandatory Statutory Rights. Nothing in these Payment Terms is intended to limit any non-waivable rights you may have under applicable consumer protection laws.

3.8 Failed Payments and Account Suspension

If a payment is declined, fails, or is reversed for any reason, you remain responsible for any amounts not yet paid. We may, without liability to you, (a) suspend or terminate your access to the relevant Online Services, (b) accelerate and declare immediately due any unpaid portions of your current subscription term to the extent permitted by law, and/or (c) require you to update your payment method and resubmit payment. We are not responsible for any fees or charges imposed by your bank, card issuer, or other financial institution in connection with our processing of your payments.

3.9 Billing Communications and Invoices

We may send you confirmations, invoices, receipts, and other billing-related communications electronically (including via email or through your account). You consent to receive such communications electronically, and agree that they satisfy any legal requirement that such communications be in writing.

3.10 Promotional Offers and Trials

We may, from time to time, offer free trials, discounted introductory periods, coupon codes, or other promotional offers for certain Online Services. Any such offer will be subject to the additional terms presented with the offer and is valid only for the specific period and conditions stated. At the end of a free trial or promotional period, unless otherwise stated, (a) your access to the Online Services will automatically convert to a paid Subscription at the then-current standard rate, and (b) your payment method will be charged, unless you cancel prior to the end of the trial or promotional period.

3.11 No Circumvention

You agree not to circumvent or attempt to circumvent our billing systems or Stripe Checkout, including by creating multiple accounts, using false identities, or otherwise obtaining access to paid Online Services without paying the applicable fees. We may suspend or terminate your access to the Online Services if we reasonably believe that you have violated this Section.

 

INTELLECTUAL PROPERTY

4.1 Ownership

All Website content, including text, graphics, logos, images, software, and related materials ("Content"), is owned by CRM Infusion LLC or its licensors and protected under intellectual property laws.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal or internal business evaluation purposes only.

You may not:

  • Modify, distribute, reproduce, or create derivative works from Content
  • Use data mining, scraping, or automated extraction tools
  • Use our trademarks without written permission
  • Frame or mirror the Website

THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked from our Website and disclaim liability for any loss arising from reliance on them.

USER SUBMISSIONS AND COMMUNICATIONS

6.1 Voluntary Submissions

If you submit feedback, suggestions, or other materials, you grant us a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, and display such materials.

6.2 No Confidentiality

No information submitted through the Website creates any duty of confidentiality unless expressly agreed in a separate signed written agreement.

6.3 Marketing Communications

By providing contact information, you consent to receive communications from us regarding our services and related content. You may opt out at any time.

6.4 Electronic Communications

By using the Website, you consent to receive communications from us electronically, including notices, disclosures, and agreements. You agree that electronic communications satisfy legal requirements for written communication.

DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE DO NOT WARRANT THAT:

  • The Website will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The Website is free of harmful components
  • Information is accurate or complete

Your use of the Website is at your own risk.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRM INFUSION LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE WEBSITE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESS TO THE WEBSITE.

INDEMNIFICATION

You agree to indemnify and hold harmless CRM Infusion LLC and its officers, members, employees, contractors, and agents from any claims arising from:

  • Your violation of these Terms
  • Your misuse of the Website
  • Your violation of law
  • Your infringement of third-party rights

GOVERNING LAW AND DISPUTE RESOLUTION

10.1 Governing Law

These Terms are governed by the laws of the State of Utah. The Federal Arbitration Act governs the arbitration provisions below.

10.2 Mandatory Informal Resolution

Before initiating arbitration, the claiming party must provide written notice describing the dispute and requested relief. The parties shall engage in good faith negotiations for at least thirty (30) days before arbitration may begin. Applicable statutes of limitation shall be tolled during this period.

10.3 Binding Arbitration

If unresolved, disputes shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

Arbitration shall occur in Washington County, Utah, before a single arbitrator.

If the arbitrator determines that arbitration fees would be cost-prohibitive for an individual claimant, CRM Infusion will pay the administrative fees necessary for the arbitration to proceed.

The arbitrator’s decision shall be final and judgment may be entered in any court of competent jurisdiction.

10.4 Class Action Waiver

All disputes must be brought on an individual basis. Class, collective, or representative actions are waived.

10.5 Exceptions

Either party may seek temporary injunctive relief in court to protect intellectual property or confidential information pending arbitration.

GENERAL PROVISIONS

11.1 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement regarding Website use.

11.2 Severability

If any provision is held invalid, the remaining provisions remain in effect.

11.3 Waiver

Failure to enforce any provision does not waive that provision.

11.4 Assignment

You may not assign these Terms without written consent. We may assign them without restriction.

11.5 Force Majeure

We are not liable for delays caused by events beyond our reasonable control.

11.6 Survival

Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms.

11.7 Export Compliance

You represent that you are not located in a country subject to U.S. embargo and are not on any U.S. government list of prohibited parties.

11.8 Contact Information

CRM Infusion LLC

Email: contact@crminfusion.com

Website: www.crminfusion.com

DMCA COPYRIGHT NOTICE

If you believe content infringes your copyright, please submit a written notice including:

  • Your signature
  • Identification of the copyrighted work
  • Identification of the allegedly infringing material
  • Your contact information
  • A good faith statement
  • A statement under penalty of perjury of accuracy

Notices should be sent to contact@crminfusion.com.

Last Updated: February 11, 2026